DESIGN | DEVELOP | DIGITAL
Revolutionize your Customer Engagement Strategy with Conversation CX AI Voice & Text bot
Build your Chatbot and bring it Live!
A chatbot is an Artificial Intelligence (AI) software that simulates human-like conversations in a natural language through messaging applications, websites, mobile apps, or even through telephone. New tools are designed to simplify the interaction between humans and computers and have hit the market: these are chatbots or Virtual Assistants.
Users in both Business-to-consumer(B2C) and business-to-business(B2B) environments are using chatbots as virtual assistants to handle simple tasks. There are many advantages that add on to having this virtual assistant in today's times a must like
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It helps reduce overhead costs
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Uses support staff time in a fruitful way by handling repeat queries very smoothly,
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Provides better customer service during times when live agents are not available and many more!
With bringing AI+ Human capabilities, an integrated customer experience is delivered, gaining prominence across banks' operations. Supercharging the entire customers' journey digitally - from lead capture, acquisitions, customer support, and upsells.
Chatbots have been one of the most advanced and promising technologies, which are proved as one of the best in understanding the expressions of humans and machines based on the interactions. With its NLP (Natural Language Processing) technology, it supports organizations in responding to questions in natural language. This technology is applied to various enterprises’ end-user applications.
Step up with the World Class CX platform
Build Emotionally Intelligent Assistants
With the user-friendly no-code platform, the user’s personality, context, and sentiment can be understood, and the response can be given with empathy, even with complex conversations, with less training data.
Best AI and human Intelligence
Every conversation is made better by enabling agents and virtual assistants to work hand-in-hand , offering recommendations , validating predictions and so on.
Campaign management
Your agents and marketers can map customer journeys and reach out to your customers proactively with engagement at the right time and at the right place.
Smart Analytics
You can get deeper insights into your business with a smart analytics dashboard with also helps understand user sentiments, also questions patterns that help make important business decisions.
Be Omnichannel with your customers!
TEXT
Use the chatbot automation on 35+ channels – Website, Apps, WhatsApp, Apple Business Chat, email, messaging, and many more, thus delivering better customer experiences.
VOICE
Build voice automation workflows across IVR, that are inbound and outbound using apps like Google Assistants, Alexa, and many more.
Features
In todays’ fast-paced world, having conversational channels like WhatsApp, web, App, Alexa, Facebook; we have no other choice but to transform their customer experience to Omnichannel, intelligent, personalized, and complete customer experience.
64% of the worlds’ population, the largest global consumer base is the current generation. They are highly social, mobile, and also self-reliant.
AI Driven ITSM Automation
With AI- Chatbot, you can resolve your customers’ queries without making them wait. Also with added advantages like no language bar, round the clock service, text or voice- whichever is convenient. With this chatbot you can serve more than 70% of the queries seamlessly and streamline the ticketing as well. Agents can be looped in when complex queries arise.
Customer Engagement
Engaging your customers from anywhere, anytime across different channels with multiple language options with campaign automation. This will help boost revenue have will help you control the whole customer journey.
Conversational Commerce
With conversational virtual assistants, you can engage your customers across the globe using text and voice, leading to quicker conversations, higher CSAT, and long-lasting loyal customers.
HR Automation
With digital technology and support, the employees can improve the quality of work by putting off repetitive tasks like payroll management, the tax calculation for the bots to manage it. Hence bringing in efficiency in organizational processes and improving the capacity to support customers.
Power your customer journey with the New CX automation Technology
Robust NLP (Natural Language Processing)
With a highly efficient NLP Engine, looping in self-learning and sentence embeddings, your bots become language–intelligent, ensuring high accuracy.
Chatbot’s self-learning technology
Crunching millions of anonymous conversations across the platform, they improve predictions with time, ensuring better conversations in the future.
Make your IVAs Smart
Our Chatbot smart platform connects the knowledge base and the past conversations to train the bot, thus decreasing the time to go live.
Multilingual conversations
Once the bots are trained in English, they start self-learning and understanding queries in 100+ languages, without any extra pieces of training.
Chatbot for Banking, Finance & Insurance Industry (BFSI)
Automate end-to-end banking services with AIChatbot + Human capabilities delivering integrated customer experience, gaining prominence across banks' operations.
Banking Industry can reap a lot from AI chatbots.
1) Customer Acquisition,
2) Disburse Loans - Customer can view, apply Loans, pay instalments,
3) Automating sending e-statements, checking account balance, interest, etc
4) Answer FAQ- Let a chatbot take care of them so your agents can work on critical tasks
5) Easy Transfer - Guiding customers to add/update beneficiary, check transfer limit and more by simple chatting to Chatbot
6) Personalised Banking - Offer personalised banking solutions to increase customer engagement and retention.
7) Drive Sales - Make lead generation seamless through conversational ads and retargeted campaigns.
8) Detect Frauds- Auto-detect fraudulent calls through sophisticated IVR technology
9) Customer Support-Offer 24/7 customer support in over 100 languages across 35+ text and voice channels.
10) Critical Insights -See your business critical data come to life through visually represented graphs and charts.
11) Collections - Notify customers due dates and overdues to ensure timely payments for frictionless pay back in installments.
Conversational bot for E - commerce Industry
If your business is growing then automation should be at top of your mind & its a key to retain as many customers as you want.
Customer experience engagement with conversational AI-powered Intelligent virtual assistance, you can increase customer engagement, and drive revenue 3X times. It will also help in
3) cross-selling, and also up-selling
4) plus the 24x7 customer support for your customers with our intuitive bots technology.
5) Send contextual & personalised campaigns across channels for retargeting
6) Boost your sales with suitable product recommendations, alerts on the latest deals, and promotional offers and much more!
This will give your customers an exceptional customer experience that is also personalised based on customer purchase patterns and so on.
Conversational Voice & Text bot for
Media & Entertainment Industry
AI Chatbot enables the entertainment industry, OTT and Media work smartly by:
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In-App subscription renewal reminders
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Connect with your consumers with authenticity and trust
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Impersonate with users’ favourite Characters
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Converse with customers in 120+ regional languages and much more!
AI Chatbot for Real Estate Industry
AI Chatbots can become your complete sales companion for real estate agencies, 1) Right from informing,
2) engaging, and
3) delighting your customers on every step - to
4) choosing homes and work spaces, to
5) taking virtual tours of properties,
6) self-serving queries to
7) conducting transactions with additionally doing it all in the language of customers' choice!
Result of implementing Chatbots
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Helped reduce the operational cost by 80% for the largest Insurer in the world.
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Cost-saving of $5B ie $250 per month for a waste management company.
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Revenue addition of $100 million in 3years for one of the Finserv companies which are really fast-growing.
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Reduced resolution time of one of the largest QSR by 70%.
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Facilitated $10M sales within 1st week of operation for a $40 Billion Entity.
Partners in Chatbot
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