Laxmi Organics

SAP FIORI APP FOR CUSTOMER COMPLAINT MANAGEMENT

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DGTL partnered with a leading specialty chemical manufacturer for the development of the SAP Fiori Mobile App. We will be supporting the sales team with an integrated customer complaint management system and the manufacturing team in identifying the root cause of complaints and take corrective action. We will also be providing our support to the business with better data on customer complaints and their resolution time frames and deploy an integrated solution with the SAP ERP environment to reduce the TCO.

Some of the Customer Complaint Management App Features: 

  • Forms display for all stages

  • Workflow for all approval and submit actions

  • Final action status update for each approved complaint request