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Yactraq’s speech analytics software identifies words and analyzes patterns to detect emotions, stress and tones in a speaker's voice. “The” Speech. Yactraq provides a feature -rich speech analytics solution at an unbeatable price point and uses scaled productization to make the technology available for all contact centres, regardless of size.

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YACTRAQ

With years of experience, DGTL INNOVATIONS LLP offers a variety of IT solutions that will cater to every aspect of your technological and operational demands. We know that every client is different, so a member of our team will tailor our expertise to your unique needs. Read more to learn about our services and solutions.

Contact Center Insights

Monitor and analyze all conversations
Automatically organise and decipher raw data Generate immediate and real-time inserts Dramatically improve Contact Center efficiency, Agent productivity and Customer Satisfaction Automate Call Quality and the Feedback mechanism

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REAL-TIME SPEECH ANALYTICS

Real-time speech analytics tools are used during a call to provide agents with guidance, such as suggesting a response to a question, reminding them to read legal disclaimers, prompting them towards the next step or even notifying a supervisor that an agent might need assistance

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