Yactraq’s speech analytics software identifies words and analyzes patterns to detect emotions, stress and tones in a speaker's voice. “The” Speech. Yactraq provides a feature -rich speech analytics solution at an unbeatable price point and uses scaled productization to make the technology available for all contact centres, regardless of size.
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Contact Center Insights
Monitor and analyze all conversations
Automatically organise and decipher raw data Generate immediate and real-time inserts Dramatically improve Contact Center efficiency, Agent productivity and Customer Satisfaction Automate Call Quality and the Feedback mechanism
REAL-TIME SPEECH ANALYTICS
Real-time speech analytics tools are used during a call to provide agents with guidance, such as suggesting a response to a question, reminding them to read legal disclaimers, prompting them towards the next step or even notifying a supervisor that an agent might need assistance